Intro
Hello! Welcome to the Supernova Games Privacy Policy. This policy describes how
Supernova and, our other group companies (collectively described as “Supernova”,
“we”, “us” or “our”) and its third party marketing and advertising partners collect, use,
process and share information about you.
This Privacy Policy applies to all of our games, whether played on our website
https://gamesupernova.com/, on mobile devices, PCs or on other platforms such as
Facebook. It also applies to our Marketing and Advertising activities on all platforms and
other services that we may provide to you from time to time. In this Privacy Policy we
refer to our games, websites, marketing and advertising activities and other services
collectively as our "Services".
By downloading, accessing and/or playing our games, or interacting with our websites
or other Services, you agree to the collection and use of your information in accordance
with this Privacy Policy, including consenting to Supernova’s and our advertising
partners’ use of your data for targeted advertising purposes as described in the
Marketing and Advertising sections of this Privacy Policy. Those sections also explain
how you can withhold or withdraw your consent to the use of your data for targeted
advertising purposes. If you have any other concerns about providing information to us
or it being used as described in this Privacy Policy you should not use our games or
other Services.
This Privacy Policy was last updated on 6.25.2021.
Playing our games
By downloading, accessing and/or playing our games or using our other Services, you
consent to the collection of information about you by us. Most of this data comes directly
from you or your device, such as device information, country and region, and game play
information. We use this data to provide our games and Services to you, including for
the purposes of optimisation, preventing fraud, customising in-game offers and verifying
purchases. We may also use it for the other purposes set out in this Privacy Policy,
including for Marketing and Advertising purposes.
Most of the information that we collect about you comes directly from you when you play
our games, or interact with our websites, advertising or other Services. Broadly the
information we collect about you relates to the type of device you are using, how you
play our games (such as levels attempted and purchases made) and may include
information that you submit when creating an account with us or which you allow us to
access when you connect to your social network accounts through our games or
Services. We may also collect information from advertising platforms and partners and
other third parties such as information about purchases and interests.
In more detail, depending on which of our Services you interact with we may collect and
process the following types of information:
● details about how you use and interact with our games, advertising and other
Services (for example, information about how and when you play our games or
visit our website(s), what device you use to access our games and services or
details regarding profile visits, as further set out in Supernova Profile and playing
socially);
● information that you provide us with when you fill in forms, answer questions or
complete surveys when using any of our Services, when you create an account
with us, including email address or if you invite your friends to use our games
and Services;
● the content of messages sent using our chat and messaging systems;
● usage information if participating in video chat functionality with other users (as
further set out in Video Chat);
● if you contact us, for instance through our customer service channels, or respond
to messages and communications that we send to you, we may keep a record of
that correspondence;
● your interactions with us on our social media channels;
● information we collect via cookies and other similar technologies, as explained
further below;
● information as further set out in this Privacy Policy, including Supernova Profile
and playing socially, Marketing, and Advertising; information we collect about you
from our other group companies or other third party companies who have
obtained your consent or have another legal right to share such information with
us (including publishing partners, platforms, advertising platforms and partners
and data aggregators who have obtained). This may include attributes about you
and your interests, as well as other games and services you use, demographic
and general location information. We will use this information as described in this
Privacy Policy and subject to any limitations in the privacy policy of the company
that collected the information from you.
If you choose not to create a Supernova Profile (Supernova Profile and playing socially)
by connecting your social media account, the information that we collect when you play
our games will be anonymous, but we will collect device level identifiers and other
information associated with those identifiers including:
● the type of device(s) you are using to play our games or access our Services,
identifiers such as IP address, device identifiers, ad identifiers, a
Supernova-specific player ID, and the country or region that you are playing in;
and
● how you play our games and interact with our websites or other Services (such
as which of our games you are playing, your progress through the games,
session time and duration, number of attempts at each level and purchases
made).
In some instances, when you make purchases on or through our website(s), we may
collect certain payment information from you on behalf of our payment service
providers, but this information is temporarily cached in a way that is unreadable by
Supernova. We do not collect or retain credit card information. Our payment service
providers will provide us with information about your purchases so that we know if a
purchase has been successful.
When you purchase items via our mobile apps (such as those you can purchase in the
App Store, on Facebook or on Google Play) we do not collect or store any payment
information from you.
We may from time to time ask you for your consent to collect other information from you
or your device. For instance, we may invite you to allow us to access your contacts to
enable us to invite them to play our games with you. If we do this or something similar,
we will tell you what information we would like to collect, why we need it and what we’ll
use it for.
We, our suppliers and group companies, may use this information:
● to enable us to provide our games and other Services to you, to ensure that any
purchases you make are verified on our servers and activated in the games, and
to provide you with player support if you need it;
● to enable us to optimise our games for you and for the device that you are using,
as well as to deliver customised in game events, offers and promotions;
● For the other purposes as set out in this Privacy Policy, including for Marketing
and Advertising purposes;
● to enable us to comply with laws that apply to us, to prevent fraud, to ensure
compliance with our terms of service or where necessary to defend, exercise or
establish our legal rights including our rights under our Terms of Service
(https://gamesupernova.com/termsAndConditions).
We may also share your information with third party publishers who develop and
provide games and other Services to you on our behalf.
We also analyse and use the information that we collect on an anonymised or
aggregated basis for product development, to analyse the performance of our games, to
troubleshoot and to improve and optimise the games to ensure the best player
experience for our players as a whole.
A more detailed description of some of the ways that we use your information is set out
below and in the other sections of this Privacy Policy.
Providing and optimising our Services
We use your information to enable us to provide our websites, advertising and other
Services to you and to optimise all of them so that we can make them the best they can
be for you and all our players. This will include use and analysis of aggregated data to
make sure that our websites work properly on all devices and are as enjoyable as they
can be for all our players.
Chat
Some of our Services include chat functionality. Users of our chat service(s) can send
messages to other players, to Supernova customer services or publicly on our forums.
Your messages may be used and stored by us: (a) to convey your messages; and (b) to
enable you and your recipients to view your message history (although please note that
after 30 days your in-game chat messages will no longer be accessible). We reserve
the right to review the content of your messages, including by using automatic filters, to
ensure that you are complying with our terms of service and we also reserve the right to
prevent your use of our chat service(s) or to block the sending of any message for any
reason. We will not use the content of your chat messages for any other purpose.
Video Chat
Some of our games may also include a video chat feature. Users of this feature may be
able to participate in video chat with contacts from a platform or social network or invite
personal contacts. We will collect usage information from video chat interactions with
other users, for example call duration, and general location information. We do not
record, collect or retain any content of your video chat interactions with other users. We
do not also collect or store your date of birth information which you provide to us when
activating the video chat feature for the first time. We solely use this information to
determine if you are eligible to use the feature.
Customer Services
We use your information, including data that you provide directly to us in
communications, to provide you with support through our customer service channels
when you need it. We may also use it to contact you, for example as part of customer
service or to send you updates about our games and Services. Finally, we will use your
data to manage your account and relationship with us and improve your experience
when you use our Services.
Analytics and Research
We use analytics tools, which may include third party analytics tools, to collect
information about how you play our games or use our Services. Those tools may use
cookies or other similar tracking technologies. We may use your data to carry out
research, surveys or to engage directly with you, for example by sending you
communications (including by email), for these purposes. We may also create reports,
analysis or similar services for use by us for the purposes of research or business
intelligence, for example to track potential problems or trends with our Services, or to
test out new game features and content.
Social and Community
We have a number of social and community channels which we use to communicate
with our players. If you choose to interact with those channels, we will receive your
information and use it in connection with those channels, including to engage with you,
and we may also republish your posts to those channels.
Promotions and Competitions
From time to time we may run promotions or competitions during which we may collect
certain personal information from you, such as your name, address, post code, email
address or other information or content submitted in order for you to claim a prize.
Those competitions will have their own specific terms and conditions, but we will use
personal information that you provide in relation to that competition for the purposes of
running the competition. We may also publish the names and entries of competition
entrants. That information may also be combined with your Supernova Profile and other
account information and will be processed, stored and shared in accordance with this
Privacy Policy.
Cheating, crime and fraud prevention
We may use personal data that we hold to prevent cheating, crime or fraud. We may
also need to pass your information to fraud prevention agencies and other organisations
involved in crime and fraud prevention, such as the police.
Legal uses
We may use your data as required or permitted by any applicable law. As a specific
example, if you live in the European Union, this would include for the purpose of
providing VAT invoices where we are required to do so by law or where requested by
you.
Visiting our websites
When you visit our other websites, such as https://gamesupernova.com/ and other
websites and forums operated by us (“Websites”), we collect information about you,
such as details about how you use and interact with such Websites. We may use the
information we collect about you for a number of purposes, including for operating and
optimising the Websites, in connection with our advertising purposes, and for research
or analysis.
The information we collect and process about you when you visit our Websites includes:
● information that you provide us with when you fill in forms or create posts on our
Websites, or when you create an account with us;
● details of your use of the Websites and the resources that you access (for
example, information about how and when you use the Websites, or what device
you use to access the Websites);
● if you contact us or respond to messages and communications that we or other
users of the Websites send to you, we may keep a record of that
correspondence;
● your interactions with us on our social media channels;
● information we collect via cookies (which are small text files placed on your
device), and other similar technologies. Cookies allow us to collect data, such as
your device's model, operating system and screen size and other information
about how you use our Services. For more information, see Ad identifiers,
cookies and similar technologies below.
We, our suppliers and group companies, may use this information:
● as necessary in order to provide the Websites and related services to you;
● for the purposes of contacting you, for example as part of customer service or to
send you updates about the Websites;
● for the purposes of managing your account and relationship with us and
improving your experience when you use the Websites;
● for the purposes of research, surveying, and engaging with you, for example by
sending you communications (including by email) for these purposes;
● for the purposes of marketing and promotion of Supernova’s products, for
example sending you communications (including by email) for these purposes on
our, or a third party's behalf. For example, we might send you information about
merchandise relating to our games. If you do not want us to use your data in this
way please let us know by contacting us at support@gamesupernova.com;
● to create reports, analysis or similar services for use by us for the purposes of
research or business intelligence, for example to track potential problems or
trends with the Websites;
● for the purposes of preventing cheating, crime or fraud. We may also need to
pass your information to fraud prevention agencies and other organisations
involved in crime and fraud prevention; or
● as otherwise expressly set out in this Privacy Policy or as required by law.
When using online forums such as Supernova Community, please be aware that in
addition to your user name, any questions, answers, comments or submissions that you
post will be publicly available and any data you provide can be read and/or used by
other users. You should therefore only share content that you are comfortable sharing
publicly.
Supernova Profile and Playing Socially
You can choose to add information to your Supernova Profile or to connect our Services
to your account with a third party network (such as Facebook). If you do this, then your
personal information will be visible to other players and we’ll also use it for the other
purposes set out in this Privacy Policy, including for Marketing and Advertising.
Supernova Profile
When you play our games, we will give you a randomly generated unique identifier
which we will associate with a Supernova account known as a "Supernova Profile". Your
Supernova Profile will not be personally identifiable unless you choose to add your
personal information to it, such as your name, avatar, email address or other
information.
Your Supernova Profile and the information it contains will be visible to other users of
our Services. If you choose to add personal information to your Supernova Profile it will
be visible to your friends and other players anywhere in the world.
If you choose to view another individual's Supernova Profile, that individual and other
users of our Services will know that you have visited them because some of your social
information and a link to your Supernova Profile will be displayed on that individual's
Supernova Profile.
with a third party network
Where we make this available, you can choose to log in to your Supernova Profile using
your account details with a third party network, such as Facebook or Google. If you do
this, you will be able to use your account to log in on multiple devices and synchronise
progress across those devices. Where available, you will also be able to see which of
your friends are playing the same game and their progress through the games (and they
will be able to see you and your progress), or access other functionality we make
available in our games and other Services, such as inviting friends to play, asking other
players for lives and 1-2-1 messaging.
Information we receive from Facebook
If you log in to your Supernova Profile using your Facebook account details, we will
receive some of your Facebook account information. If you choose to play our games
online on the desktop version of Facebook.com, your basic Facebook account
information will automatically be associated with your Supernova Profile. Exactly what
information we receive will depend on your settings in your Facebook account, but
typically we will receive your basic public profile information such as your username,
email address, age range, gender, chosen language, country, friends list and any other
public information.
We will also collect the email account associated with your Facebook account and the
name and avatar of those of your Facebook friends that are already playing our games.
You can choose not to allow us to access your email address in the Facebook dialog
box the first time at which you associate your Facebook account with your Supernova
Profile. If you provide us with your email address we may from time to time use that
email address to send you marketing emails about our other games and Services. You
can opt out of this at any time - see Opting-out of direct marketing from Supernova
below.
Logging in with Facebook will not allow us to post anything to your page without your
permission and we will not receive any information about your Facebook friends who do
not play our games. If you do not wish your Facebook friends to be able to see you and
your progression in our games, you can prevent this by disconnecting from Facebook
from within our games and updating your app permissions from within your Facebook
settings.
We would recommend that you read Facebook’s Privacy Policy
(https://www.facebook.com/full_data_use_policy) and review your privacy settings from
time to time to make sure that you understand fully how your Facebook data is shared.
Information we receive from Google
If you log in to your Supernova Profile using your Google account details, we will
receive some of your Google account information. Exactly what information we receive
will depend on your settings in your Google account, but typically we will receive your
basic public profile information such as your name, email address and profile picture. If
you choose to grant us access to your Contact List, we will use and store this to help
you find those of your Google contacts that are already playing our games.
You can revoke future access to your information at any time by following the steps at
https://support.google.com/accounts/answer/112802?hl=en.
We would recommend that you read Google’s Privacy Policy
(https://www.google.com/policies/privacy/) and review your privacy settings from time to
time to make sure that you understand fully how your Google data is shared.
Marketing
Unless you opt out as explained below, we and our third party partners use information
collected about you to send you marketing communications about other Supernova
games and related Services based on your interests. For example, we may send
emails, serve ads within our Services or place ads on third party websites, apps and
Internet-connected devices.
We may use the information that we hold about you to promote Supernova’s own
Services in a number of ways. This might include:
● advertising within third party websites, apps and Internet-connect devices;
● showing you promotions for other Supernova games in the games you play; or
● sending you marketing materials by email.
What information do we use for marketing?
We use information about you to try to make sure you only see marketing from us that
might be of interest to you. This includes using information that we may have about you,
such as:
● ad identifiers and other non-personal information collected from your device. For
more information, see Ad identifiers, cookies and similar technologies;
● the games you play and information about how you interact with our games and
Services;
● your age, country or region, and gender; and
● other information that we might acquire from our third party marketing partners or
other third parties who have obtained your consent or have another legal right to
share that information with us.
Marketing partners
When we market our games in media published by other companies, we use various
third party marketing partners to assist us on our behalf, and we may share information
which we have collected about you with such third parties for these purposes.
Our marketing partners may help us to serve ads to you by combining this information
with data which they have collected about you elsewhere. They collect this information
when you use their services or the websites and services of third parties. Our partners
use this information to make assumptions about the kinds of advertising you would
prefer to see. If they determine that you would be interested to see an advert for
Supernova’s games or Services, they will serve you with a Supernova ad while you are
using other websites and services.
By accepting this Privacy Policy and downloading or continuing to play our games, and
unless you opt out of interest-based advertising as explained in this section, you
consent to our marketing partners collecting and using information about you to improve
advertising, targeting and measurement systems as described in their privacy policies.
This Privacy Policy does not apply to the collection of your information by our marketing
partners. We recommend that you review our partners’ privacy policies for more
information.
Opting-out of direct marketing from Supernova
You can exercise choices over the direct marketing we send you in the following ways:
● you can withhold your consent for us to send you direct marketing emails by
opting out when we collect your email address or by electing not to share your
email address with us when you first create an account using your Facebook
details;
● you can remove yourself from receiving email marketing from us at any time by
simply clicking the unsubscribe link in any direct marketing email we send to you
or sending an email to support@gamesupernova.com; and
● to disable interest-based advertising, please see How to adjust your preferences
for interest based advertising below.
You should note that if you opt out of receiving interest based or targeted advertising,
you will still see advertising and you may see advertising for Supernova products, but
that advertising will not be targeted using your personal information.
Advertising
Our games may include advertising for third party products and services.
Supernova and our advertising partners collect and use information about you to
improve advertising, targeting and measurement systems so that we can show you
relevant third party ads in our games.
Supernova participates in the IAB Europe Transparency & Consent Framework and
complies with its Specifications and Policies. Supernova uses the Consent Management
Platform (CMP) with the identification number 28.
Where applicable, we use a CMP to gather consent and permissions for our advertising
based activity. Where local laws allow, we may opt you into interest-based advertising
by default. You can change your preferences at any time in the setting pages of our
games.
We use information that we hold about you to better target ads for third party goods and
services to people that might be most interested in them. These ads may be shown to
you within our games or Services.
information is used for advertising?
We use ad identifiers and other information that we collect about you as described in
this Privacy Policy to try to make sure you only see ads in our games that might be of
interest to you. This includes information such as:
● ad identifiers and other information collected from your device. For more
information, see “Ad identifiers, cookies and similar technologies”;
● the games you play and information about how you interact with our games and
Services;
● your age, country and region, and gender; and
● other demographic and interests based information that we might acquire from
our third party marketing partners or other third parties who have obtained your
consent or have another legal right to share that information with us.
Advertising partners
When you play our games or use our Services, non-personal identifiers and other
information from your device is collected and shared with advertising partners to enable
the technical delivery of ads to your device.
Our advertising partners may combine this information with information which they have
collected about you when you use their services (or the websites or services of third
parties) in order to serve you more relevant ads in our games or to improve the
accuracy of their targeting and measurement systems.
If you consent to, or are opted into, the collection and use of your data for targeted
advertising purposes by our advertising partners your data will be used as set out in this
section and as further described in our partners' privacy policies. We recommend that
you review our advertising partners’ privacy policies for more information. A list of our
advertising partners and their Privacy Policies can be found here. You can refuse or
withdraw your consent to such use at any time - for more information, see “How to
adjust your preferences for interest based advertising”.
How to adjust your preferences for interest-based advertising
You can choose to prevent your device's ad identifier being used for interest-based
advertising by updating the settings on your device.
If you opt out of interest-based advertising, you will still be able to play our games and
you may still see advertising in our games, but those ads will not be targeted using
information that we hold about you or which our advertising partners collect about you
from our games (subject to the exclusion below for players not in California). However,
you may still receive ads based on contextual criteria such as the game that the ad is
displayed in, or the region in which your device is located.
For players in California: The California Consumer Privacy Act ("CCPA") gives residents
of the US state of California the right to prevent businesses from selling their personal
information to third parties. Please see the Advertising Partners section for more
information on how we work with our advertising partners. Sharing information in this
way may be considered “selling” for the purposes of the CCPA. We do not “sell” your
personal information to third parties for any other purpose. If you would prefer that your
personal information is not shared with third parties for this purpose, you can update
your preferences in relevant games via the settings menu. If you wish to opt-out of this
‘selling’ of personal information in all our games, you can submit a “Do not sell my
personal information” request to this email support@gamesupernova.com.
For players not in California: If you would prefer that your personal data is not
processed to receive interest-based ads, you can update your preferences via the
settings menu in relevant games. You can also submit an opt-out request for all of our
games through email support@gamesupernova.com. Please note that outside of
California, even if you have opted-out of interest-based ads in our games, you may still
receive interest-based ads from Facebook. If you would prefer that Facebook does not
use your personal data for interest-based ads, you need to log into your account on
Facebook and update your settings there.
Opting out of interest-based advertising at a device level: You can choose to prevent
your device's ad identifier being used for interest- based advertising, or you can reset
your device's ad identifier, by changing the settings of your device. Settings vary from
device to device but you will usually find the ad identifier settings under "privacy" or
"ads" in your device's settings. If you live in the USA, the EEA or Canada, you can also
opt-out from the collection of your information by some or all of our advertising partners
who participate in the Digital Advertising Alliance by visiting
http://www.aboutads.info/choices/ (for US users), http://www.youronlinechoices.com/
(for EEA users) or http://youradchoices.ca/choices (for Canadian users). You can also
click on the AdChoices logo within an advertisement (where available).
Ad identifiers, cookies and similar technologies
To provide our games, Websites and interest-based advertising, we use ad identifiers,
cookies and similar technologies. This section describes our use of these technologies
and how you can manage your preferences.
Ad identifiers, cookies and similar technologies are used by us to provide our Services
to you and in order to collect data from your device. These technologies allow us and
our third party advertising partners to:
● recognise you and your device;
● provide interest-based advertising to you;
● allow our Services to interact with a third party social network or platform (where
you have chosen to allow such interaction);
● allow us to understand how you interact with our websites (for example, where
we use cookies such as the Google Analytics cookie on our Websites);
● allow our payment processors to process your payment instructions; and
● enable us and third parties to provide you with more customized services, for
example to provide our Services in the correct language.
How do ad identifiers, cookies and similar technologies work?
Ad identifiers are non-permanent, non-personal identifiers such as the Android
advertising ID and/or Apple's ID for advertising (the ‘IDFA’), which are uniquely
associated with your device. Similar technologies include tracking pixels within ads.
These technologies allow companies (including marketers and advertisers) to recognise
your device when you use websites and applications.
Cookies are small text files that are stored by your browser on your desktop computer
or mobile device. You can withdraw your consent to cookies by updating the settings
within your browser.
Your rights
You have certain rights in connection with your personal information and how we handle
it. You can exercise these rights at any time by contacting us via any of the methods set
out in the Contact Us section below. Those rights include:
● Right of access. You have a right to know what information we hold about you
and in some cases to have the information communicated to you. If you wish to
exercise this right please contact us letting us know that you wish to exercise
your right of access and what information in particular you would like to receive.
We reserve the right to ask for reasonable evidence to verify your identity before
we provide you with any information. Please note that we may not be able to
provide all the information you ask for, for instance if the information includes
personal information about another person. Where we are not able to provide
you with information that you have asked for, we will endeavour to tell you why.
● Right to correct personal information. We try to keep the information that we
hold about you accurate and up to date. Should you realise that any of the
information that we hold about you is incorrect, please let us know at
support@gamesupernova.com and we will correct it as soon as we can.
● Data deletion. In some circumstances you have a right to have some of the
personal information that we hold about you deleted. Should you wish to have
any information about you deleted, please Contact Us using the information
below. Please note that in order to process your request you must delete our
games from your mobile devices and clear our cookies from any device where
you have played our games in a web browser. Where we delete personal
information about you, we may still retain some or all of that information for other
purposes such as maintaining financial records, protecting or enforcing legal
rights, maintaining marketing suppression lists or for technical reasons such as
maintaining technical security or our database integrity. We may also retain your
information in an anonymised form. In some instances, personal information
about you that is visible through gameplay such as username, avatar, your high
scores and any chat messages may be cached on other players’ devices and we
may not be able to remove or update that data from those devices, for example if
that device is not connected to a wifi network.
● Account deactivation. If you have created an account with us, you can ask us
to deactivate that account by contacting us using the information below. We may
ask you for other information before we are able to deactivate your account. That
information might include information about your mobile device. Other steps you
should take should you wish to completely deactivate your account include
disassociating your Facebook account from our mobile games and deleting our
games from your mobile devices. Please note that if you completely deactivate
your account all your progress in our games and any unspent virtual items, such
as virtual currencies or tools will be lost and we may not be able to restore them
in the future.
● Restriction of processing. In some cases, you may have the right to request a
restriction of the processing of your personal data, such as when you are
disputing the accuracy of your data held by us.
● Right to object. You have the right to object to the processing of personal data
about you which is processed on the grounds of legitimate interests (see Legal
Bases below).
● Direct marketing opt out. If you have elected to receive direct marketing
communications from us, you can change your mind at any time by following the
opt out link in any marketing communication that is sent to you. If you have
elected to receive more than one type of marketing communications from us, you
may need to opt out of all of them individually. It may take a few days for us to
update our records before any opt out is effective.
● Right to opt-out (California, USA): California residents have the right to opt out
of the sale of personal information, which is defined in a way that may include the
transfer of data to third parties to personalize ads for you. If you opt out of the
‘sale’ of your information, we will not sell your information, including to our
advertising partners, but you may still see ads in the game and some of our
partners may deliver ads to you, based on information they hold on you. See
How to adjust your preferences for interest- based advertising for more
information.
There are other ways in which you can control the personal information that we collect
about you. For instance, you could disconnect your Facebook or other social network
account from our games, or delete our games from your mobile device. You could also
reset your mobile advertising identifier or limit ad tracking altogether using the settings
in your phone. Finally, you could limit or prevent the use of cookies in your web
browsers. More information on all of these options is provided elsewhere in this Privacy
Policy.
Children
You must be over a certain age to play our games and use our Services, depending on
where you live. For the full list of age restrictions by country, please see below. We do
not knowingly collect or solicit personal information from or direct or target interest
based advertising to anyone under the ages set out below, or knowingly allow such
persons to use our Services. If you believe that we might have any information from or
about a child under the age set out below, please Contact Us.
The table below sets out what age you must be to play our games and use our
Services, depending on what country you are in while using our games and Services.
Our games are intended to be played by adults and we do not knowingly collect, and do
not wish to collect, information about children. Please do not play our games or use our
Services if you are under the relevant age.
| Country |
Age to Play Games and Use Services |
| Austria |
14 |
| Belgium |
13 |
| Bulgaria |
16 |
| Croatia |
16 |
| Republic of Cyprus |
14 |
| Czech Republic |
16 |
| Denmark |
13 |
| Estonia |
16 |
| Finland |
13 |
| France |
15 |
| Germany |
16 |
| Greece |
16 |
| Hungary |
16 |
| Ireland |
16 |
| Italy |
14 |
| Latvia |
13 |
| Lithuania |
14 |
| Luxembourg |
16 |
| Malta |
13 |
| Netherlands |
16 |
| Norway |
13 |
| Poland |
16 |
| Portugal |
16 |
| Romania |
16 |
| Slovakia |
16 |
| Slovenia |
16 |
| Spain |
14 |
| Sweden |
13 |
| Switzerland |
16 |
| United Kingdom |
13 |
| Rest of the world (excluding South Korea) |
13 |
If you believe that we might have any information from or about a child under the
relevant age set out above, please Contact Us. In the event that we learn that we have
collected personal information from a child under the relevant age set out above, we will
delete that information as quickly as possible.
General
Our Privacy Policy contains further details about:
● who we share your information with and the reasons for sharing it; measures we
take to keep your information secure;
● the legal bases under which we process your data;
● how long we retain your information and where we store it;
● when and why we share your information with third parties, including transfers
outside of the European Economic Area (the “EEA”); and
● changes or updates to our Privacy Policy.
Sharing
In addition to the other disclosures described in this Privacy Policy, we will also share
your information:
● where we have your consent to do so (including as set out in this Privacy Policy);
● as reasonably necessary in order to provide the Services to you (for example, by
providing your personal information to suppliers we may use to fulfil the Services
or to communicate with you);
● where it is necessary to carry out your instructions (for example, to process a
payment instruction we must provide your personal information to our payment
processors);
● where your data is in an anonymous and aggregated format, meaning you could
not be personally identified from it;
● as we reasonably believe is permitted by law or regulation or as is necessary to
comply with any legal obligation, or in order to enforce or apply our terms and
conditions and/or any other agreement with you; or to protect the rights, property,
or safety of Supernova, our users, or others; and
● if there is a sale of the assets of Supernova or corporate restructuring, or as a
result of a change of control of Supernova or one of its group companies, or in
preparation of any of these events. Any third party to which Supernova transfers
of sells Supernova's assets will have the right to continue to use the personal and
other information that you provide to us in the manner set out in this Privacy
Policy.
We may also share your information with our service providers if necessary to enable
them to provide services to us.
Security
Supernova takes appropriate security and technical measures to protect your
information from unauthorised access, loss and misuse. In addition, we request that our
suppliers who process personal information on our behalf take a range of security
measures designed to help protect your personal information and maintain an
appropriate level of security. However, we cannot guarantee the absolute security of
your information online and offline, as the Internet by its nature is not a secure
environment and the nature of security risks is constantly evolving. As such you should
always take care when sharing your information online.
Legal Bases
In each case where we process your information, we do so lawfully in accordance with
one of the legal basis set out under European data protection law. The legal bases
which we rely upon are the following:
● Contractual Necessity. This covers data used by us in order to provide you with
Services that you have requested - and that we have agreed - to provide to you,
such as our games, customer services, chat functionality and third party social
network connectivity;
● Legal Obligation. This covers data used by us to comply with a legal obligation,
such as to maintain records relating to tax or to respond to a valid legal request
for certain data;
● Legitimate Interests. This covers data used by us for purposes that are not
harmful to your privacy and can be reasonably expected within the context of
your use of our Services, such as Marketing, Advertising, analytics, research and
optimisation of our games and other Services; and
● Consent. This is used as a legal basis in the following contexts: (i) the collection
of data stored on your device by us and our advertising partners, including device
information, ad identifiers, IP address, country and region. You consent to this
collection when you agree to install our game and you can withdraw your consent
to this by uninstalling our games; (ii) the storage of data on your device by us and
our advertising partners, including through the use of cookies. By accessing and
using our Services, you consent to this storage and you can withdraw your
consent by updating your cookie settings; and (iii) the use of your data by us and
our partners for targeted advertising purposes (for more information, see
Marketing and Advertising above). You consent to this collection when you
accept this Privacy Policy and you can withdraw your consent to this processing
by following the steps at How to adjust your preferences for interest based
advertising. Where we ask for your consent to use your data for any other
purpose, we will make this clear at the point of collection and we will also make
clear how you can withdraw your consent.
In this Privacy Policy we have explained how you can opt out of certain types of
processing that we undertake and where any processing is based on your consent, you
can withdraw that consent at any time in the ways described in this Privacy Policy.
Nonetheless, if you play our games we will still collect some personal data about you
and process it as otherwise described in this Privacy Policy. If you do not wish us to
collect any personal data about you at all, you should cease playing our games and
stop using our Services.
Retention
We will keep your information for as long as your account is active or we consider
necessary for the purposes described in our Privacy Policy. We will also retain and use
your information for as long as is required in order to comply with our legal obligations.
Location of storage
We store your information on servers that we control which are primarily based in the
EEA. We may also use servers and engage providers that are located outside the EEA
in order to process and store your information and to provide services to us.
International Transfer
We may transfer your information to affiliated entities or third parties to jurisdictions
outside the EEA. Please note that these countries outside of the EEA may not have the
same data protection laws as your own jurisdiction. We take steps to ensure that there
are adequate safeguards and mechanisms in place (including the use of EU model
clauses) to allow the transfer of your information across borders outside of the EEA.
Changes to this Privacy Policy
We may update this Privacy Policy from time to time and we will post the updated
Privacy Policy on this page. Please come back to this page every now and then to make
sure you are familiar with the latest version. Any new policy will be effective from the
date it is published by us.
Contact us
If you have any questions or concerns about any of the matters in relation to this
Privacy Policy, including to exercise any of your rights, then there are several way of
contacting us:
1. via our support email to support@gamesupernova.com; or
2. via our website Contact US at : https://gamesupernova.com/contact-us
For information collected under this Privacy Policy, the data controller is Supernova
Games Inc.